FAQs

WHAT IS YOUR RETURNS/EXCHANGES POLICY?

  • Exchanges only, strictly no refunds or returns.

  • Original tag and packaging of items must be intact, i.e., uniform must not have been washed.

  • Exchanges can only be done for items of equivalent or higher value. 

  • Exchanges must be done within 7 business days after the order has been collected.

  • Please email eastshopstaff@uwcsea.edu.sg and provide the 5 digits order number for more information.

WHAT ARE THE PAYMENT OPTIONS?

You can pay via credit card (Mastercard or Visa only) at the checkout page.

HOW DO I BOOK A COLLECTION APPOINTMENT?

After you have placed your order online, please click on "Collection Appointment" in the top menu bar, then click on "Book Now" and select an available slot.

UWCSEA Staffs, Students, and Parents are welcome to collect their orders directly from the East College Shop (No appointment needed) Orders can pick up during our opening hours.

WHAT ARE THE COLLECTION DAYS/HOURS FROM THE COLLEGE SHOP

Monday to Friday at 8.00 am - 12.00 pm and 12.45 pm - 3.30 pm (School Term)

Monday to Friday at 8.30am - 12.00 pm and 1.00 pm - 3.00 pm (School Break )

College Shop closed on weekend and public holiday

WHERE IS THE COLLECTION POINT?

East College Shop 

(Near Canteen)

1 Tampines Street 73, Singapore 528704

WHAT DO I NEED TO BRING WITH ME FOR THE COLLECTION APPOINTMENT?

Please print out or provide the 5 digit order confirmation on your mobile phone/tablet.

WILL THE COLLEGE SHOP PROVIDE A CARRYING BAG?

The College Shop will not provide a carrying bag for purchases. You will need to bring your own carrying bag during collection, or purchase a non-woven bag with your online order.

WHERE CAN I PARK? WHERE IS THE DROP-OFF/PICK-UP POINT?

Please proceed to the Carpark to park or for drop-off when arriving for your collection appointment. 

CONTACT:

Email:  eastshopstaff@gapps.uwcsea.edu.sg.  Tel:  63055344 ext. 2924